In short: orders ship from Jaipur within 1–2 working days. Standard delivery is 5–7 working days and is free over ₹999. Cash on Delivery is available on serviceable PIN codes.
1. Where we ship
We deliver across India. Enter your PIN code at checkout to see the options available to you — express and overnight are not serviceable everywhere.
We do not currently ship outside India. If you need international delivery, email us and we will tell you honestly whether we can arrange it.
2. Charges and timelines
All orders are dispatched from Jagatpura, Jaipur, Rajasthan.
| Method | Delivery time | Charge |
|---|---|---|
| Standard | 5–7 working days | Free over ₹999, otherwise ₹99 |
| Express | 1–2 working days | ₹199 |
| Overnight | Next working day by 10 AM | ₹499 |
Timelines count working days from dispatch, not from when you ordered. They exclude Sundays and public holidays.
3. Processing time
Orders placed before 2 PM on a working day are usually dispatched the same day. Later orders go out the next working day.
- Orders placed on a Sunday or public holiday are processed the next working day.
- If an item turns out to be unavailable after you order, we will contact you within one working day with the option to wait, swap it, or cancel for a full refund.
4. Cash on Delivery
- Available on serviceable PIN codes — checkout will tell you.
- Please keep the exact amount ready; delivery agents often cannot give change.
- The parcel may only be opened after payment. Courier rules, not ours.
- Repeatedly refusing COD deliveries may mean we restrict that option on future orders.
5. Tracking your order
Once dispatched, you will receive the courier and tracking number by email. You can also see order status any time under My Account → Orders.
Tracking can take up to 24 hours to start updating after dispatch. That gap is normal and does not mean the parcel is lost.
6. Delivery attempts
Couriers normally attempt delivery up to three times. Please make sure the phone number on the order is reachable — most failed deliveries happen because the agent could not make contact.
If all attempts fail, the parcel returns to us. We will contact you to arrange re-dispatch — a second delivery charge applies — or to refund the item value, less the original delivery cost.
7. Wrong or incomplete addresses
Please check your address before confirming. Once an order is dispatched we usually cannot change it.
If a parcel is undeliverable because the address was incorrect or incomplete, the return and re-dispatch charges are payable by you. Contact us the moment you spot a mistake — if it has not shipped yet, we can simply fix it.
8. Delays
Delivery estimates are given in good faith but are not guaranteed. Deliveries can be delayed by weather, strikes, regional restrictions, courier backlogs, or events outside our control.
If your parcel is more than 3 working days past its estimate, email us with the order number and we will raise it with the courier and keep you updated.
9. Damaged or missing parcels
If a parcel arrives visibly damaged, photograph it before opening where you can, and tell us within 48 hours. That evidence is what lets us claim against the courier and get a replacement to you quickly.
If tracking says delivered but you have not received it, contact us within 48 hours so we can open an investigation while the courier still holds the records.
Both situations are covered by our Refund & Cancellation Policy.
10. Packaging
Static-sensitive components ship in anti-static packaging. Please keep the original packaging until you have tested the item — it makes any return far simpler, and photographs of it are often what establishes transit damage.