In short: cancel free of charge any time before dispatch. If an item arrives damaged, dead on arrival, or is not what you ordered, tell us within 7 days and we will replace it or refund you — we pay the return shipping.
1. Cancelling an order
Before dispatch
Cancel from My Account → Orders, or email us. No charge, no reason needed. If you had already paid online, the full amount is refunded.
After dispatch
Once a parcel is with the courier we cannot recall it. Refuse the delivery, or accept it and request a return under section 2. For a refused prepaid delivery we refund the item value once the parcel returns to us; the original delivery charge is not refunded, because that service was already performed.
Cancelled by us
If we cancel — out of stock, a pricing error, an undeliverable address — you receive a full refund including delivery charges, and we will tell you why.
2. Returns
What we accept
Tell us within 7 days of delivery if:
- The item arrived physically damaged.
- The item is dead on arrival — it does not power up or function as specified.
- You received the wrong item, or something is missing from the order.
- The item materially differs from its description on this site.
In every one of those cases, we pay the return shipping.
What we cannot accept
Electronic components are sensitive and, once handled, cannot be resold. We are not able to accept returns where:
- The component was soldered, cut, modified or installed.
- Damage was caused by incorrect wiring, reversed polarity, over-voltage or static discharge.
- Anti-static packaging was opened on a static-sensitive part and the part is undamaged.
- You simply changed your mind, or ordered the wrong part — see below.
- Consumables such as batteries and filament, once opened.
- More than 7 days have passed since delivery.
Not sure a part fits your project? Ask us before ordering. We would much rather spend five minutes on email than have you buy the wrong thing — once a component has been soldered, we cannot take it back.
3. How to start a return
- Email contact@halfrobo.in within 7 days of delivery with your order number, what is wrong, and photographs of the item and its packaging.
- We reply within 2 working days confirming the return and how to send it.
- Pack the item in its original packaging with all included accessories.
- We inspect it on arrival — usually within 2 working days — and confirm the outcome.
Please keep the original packaging until you have tested the item. Returns are much harder to accept without it, and photographs of the packaging are often what establishes transit damage.
4. Refunds
How it is returned
- Paid online — refunded to the original payment method. It cannot be sent anywhere else.
- Cash on Delivery — refunded by bank transfer. We will ask for your account details in writing.
How long it takes
| Stage | Typical time |
|---|---|
| We approve and initiate the refund | 1–2 working days after inspection |
| UPI | 1–3 working days |
| Credit / debit card | 5–7 working days |
| Net banking | 3–5 working days |
| Bank transfer (COD orders) | 3–5 working days |
Once we initiate a refund, the remaining time is with your bank or card issuer and outside our control. If it has not arrived after the period above, send us the order number and we will chase it with the payment provider on your behalf.
Replacements
Prefer a replacement to a refund? Say so when you contact us. If the item is in stock we will usually ship the replacement as soon as the return is approved, rather than making you wait for the refund cycle.
5. Damaged in transit
If a parcel arrives visibly damaged, photograph it before opening where you can, and tell us within 48 hours. That evidence is what lets us claim against the courier — and it makes your replacement much faster.
6. If you disagree with an outcome
Reply to the same email thread and ask for it to be reviewed. We would rather resolve a disagreement directly than have you raise a chargeback, which takes far longer for everyone. Nothing in this policy limits your rights under the Consumer Protection Act, 2019.